Delays and limited customer service 8/15/18 - 10/1/18
Let me emphasize that we will still be up and running, however, we will be short manned.
I am experiencing some health problems and will be going into surgery at the end of August and I am expected to stay at home for the entire month of September. Post surgery, I will be unable to respond to emails but rest assured someone will be respond to emails, though they'll only be able to offer: pricing and general information. I recommend reading details below.
From August 28th until late September*, we will only be offering email support but no phone support for customer service. Before the 28th, we are catching up and so we may not respond immediately. Keep your eyes peeled, as you will be hearing back from another email account MYORDER@BROOKLYNBUTCHERBLOCKS.COM
I will log the information and deal with the situation in late September. Our policy is fairly generous, so you can expect a return or a replacement in late September or early October, unless unforeseen issues cause a greater delay.
You were. There was a popup on our website and posts on our social media about this. There's only so much we can do to prevent these issues and we cannot guarantee that during this period we will be able to process refunds. We can process returns in late September.
yes, we do. Please email firstname.lastname@example.org and we'll get back to you after 6/12.
At this time, this will be difficult. Email email@example.com to try to set up an appointment. Samples can be viewed on the countertop portion of our website.