Welcomes You!
A few quick bullet points
1) Product Orders are being shipped weekly. NO CHANGE from the usual.
2) Custom orders have delayed lead times. YES, DIFFERENT than usual.
3) "I have an existing order I'm waiting on or we've discussed" Odds are high that you're in the clear, esp if we've discussed recently (week of 8/18).
4) I am answering email daily, but my apologies in advance if there's a delay.

I know that was communicated a bit brashly, but I wanted to address the basics simply as possible for those who love to skim emails (I'm one of them), and make sure that people can't confuse #1 & #2, because that happens a lot (also me).

Custom work ordered before late September will experience delays with completion dates starting around mid-October. We estimate Custom Orders to have a lead time of 3-8 weeks during this time. These delays are just estimates, and may very well be shorter; that said, I cannot **promise** to meet deadlines that fall before October.

We don't believe Product Orders, like our 12x18 End Grain Walnut, will be impacted at all--Product orders should ship weekly during this period.

"Okay, but, like, what's going on?"
My wife and I are expecting late August/early Sept and we are unsure how our schedules will change. I would say that your custom project is still worth discussing as we might be able to finish it earlier--it's simply that I can't *guarantee* due dates. So, if you're on a very tight timeline and *must* get something done by September 9th, I won't be able to give you that 100% guarantee.

Thank you for your understanding. You'll probably hear from me sooner rather than later.
-Nils
September 15, 2020 by Nils Wessell